Delete your HabitAlong account
HabitAlong is made by Moosup Market, LLC. You can delete your account and its data at any time.
Option 1: In the app
- Open HabitAlong, or sign in at habitalong.com/delete-account, and go to Settings.
- Tap Account, then Delete account.
- Confirm. You can download a copy of your data first from the same screen.
Option 2: By email
If you can't use the app, email [email protected] with the subject "Delete my account", from the email address on your account. If you signed in with Apple or Google, tell us that and include your username. We may ask you to confirm the request before deleting anything.
What gets deleted
- Your profile, username, email address and birthdate.
- Your habits, check-ins, notes, reminders and stats.
- Your friend connections, comments, reactions and messages.
- Your device and notification tokens.
On shared group habits, your entries are removed from the group.
What we keep, and for how long
- Your data is removed from our live systems right away where we can, otherwise within 24 hours, longer only if a store has to confirm a subscription has stopped. If you write to us, this starts once we've confirmed the request is yours.
- Copies in database backups are replaced within 7 days.
- Groups you made stay under the name you gave them if other people are still in them, and group habits you made keep their names and schedules. Messages you sent stay as "Message deleted" from a "Deleted user", with the text removed. Reports you made stay without your name or words. Reports about you stay, unlinked from your account, and our log of moderation actions keeps your account's number.
- We may keep a record of purchases and tax information where the law requires it, and records needed to deal with abuse reports or legal claims.
Subscriptions
Deleting your account also stops your subscription, so it doesn't bill you again: a web subscription ends at once, and a Google Play subscription stops renewing. Time already paid for isn't refunded. See Support for more.